If you have already placed your order but selected the wrong
product or want to change the personalization details, please contact our
Customer
Care Team.
Once we begin producing an order we can still change it, but this may delay
your original delivery date. Any changes made to an order before it
ships will happily be accommodated, free of charge. As each item is uniquely
produced, changes made after an order has shipped will incur a 30% restocking
fee. If there is a price difference in the item you are changing, we’ll send
you either a money order or a store credit, accordingly.
Gold / Diamond Items
Changes made after production begins on gold and diamond items may require a 30%
restocking fee.
To avoid having your order arrive late, we advise against making changes during
popular national events and holidays