RETURNS & CANCELLATIONS

RETURNS

New, unworn items can be exchanged within 60 days. Non-personalized pieces are eligible for a full refund, if within 30 days of delivery.
Personalized jewelry pieces are made especially for you; therefore, they can either be returned for exchange or store credit.
Please reach out to our customer service if you wish to return an order.

CANCELLATIONS

If you need to cancel your order, please contact us up to 2 hours after placing it. Please be advised that personalized jewelry pieces are made especially for you; therefore, after 2 hours, they can either be returned for exchange or store credit.

If your order has already been shipped, you will need to return the items to us. To cancel your order, please contact our customer care team here.

DAMAGED ITEMS

In case of a damaged item (if under warranty), we will exchange your item for a new one. Jewelry pieces are eligible for a full refund, if within 30 days of delivery.

Gift Card

Purchased Gift Cards are non-returnable and non-refundable.

OTHER CONCERNS

We take great care to ensure you get beautiful, flawless pieces. If you feel your jewelry was damaged or have any other concerns, please get in touch so we can help. Oak & Luna reserves the right to make any amendments to this policy at any time. Notification of any changes will be posted on this page.