This Shipping, Returns, and Refund Policy applies exclusively to Products offered by House of Brands LLC. (“Company”, “we” or "our") through its website: www.oakandluna.com, and is incorporated into and forms part of our Terms of Service available at: https://www.oakandluna.com/articles/terms-and-conditions ("Terms of Service"). Capitalized terms used but not defined herein shall have the meanings ascribed to them in the Terms of Service.

The purchase and delivery of Products are permitted solely to Customers located within our designated shipping territories, as detailed on the checkout page and here: https://www.oakandluna.com/articles/shipping-information.

We may offer different shipping methods, which will be presented during checkout, along with the applicable fees and estimated delivery times. All shipping methods are subject to change at our sole discretion.

Once your order has been shipped, you will receive a shipment notification via email or through your Account, as applicable.

All shipping and delivery times provided are estimates only and are intended for guidance purposes. We are not responsible for any delays caused by third-party carriers and/or postal services, and such delays shall not constitute a breach of our obligations.

Please note that during high season and holidays, shipping might take a little longer.

If your order shipment is significantly delayed, please contact us at: support@oakandluna.com.

If technical or operational issues prevent or significantly delay the shipment of your order, we will notify you and offer the option to cancel the order and receive a full refund.

You must comply with all applicable laws and regulations of your jurisdiction to which the Product that you purchased is destined, and we will not be held responsible for your breach of any such law.

You are responsible for providing a complete and accurate shipping address, including apartment/suite numbers and any required access information. If the shipment is addressed to a commercial entity (e.g., an office or a hotel), please make sure to indicate that your order is to be delivered to the commercial entity that is located at such address.

Failure to input any part of your address will cause likely delays in shipments. Company will not refund or exchange Products that were shipped to an inaccurate address due to missing details.

International orders may be subject to customs duties, taxes, and import fees, depending on the destination country. These charges are the responsibility of the recipient and will be due upon delivery (except where expressly stated otherwise). We recommend checking with your local customs office to determine any additional charges before placing an order.

We understand that plans may change, so we aim to accommodate modifications to your shipping information or cancellations before the order has been shipped. Please contact us at support@oakandluna.com as soon as possible, however no later than 2 (two) hours following placement of an order, and we will do our best to assist.

Once an order has been processed and shipped, it cannot be modified or canceled. If you have received a shipping confirmation email, the order will need to be refused or returned.

Title to Products and risk of loss pass to you upon delivery of the Products to the address you provided in your order confirmation, as evidenced by carrier tracking records, subject to any non-waivable rights you may have under applicable law. In cases of lost or damaged shipments, we work directly with the shipping carrier to resolve the issue. Where offered at checkout, you may choose to add optional shipping protection to your order for the additional fee shown at checkout. Shipping protection is optional, is not required to place an order, and covers loss, theft and damage of your order in transit, as described at checkout.

We do not accept returns or issue refunds except as expressly set forth in this Shipping, Returns, and Refund Policy, our Warranty Policy, or as otherwise required by applicable law.

Standard Refund Policy. Customer may return the product within 30 (thirty) days from the date of delivery by contacting: support@oakandluna.com, provided that the Product remains unused and is returned in its original packaging and condition. The Customer shall be responsible for any applicable shipping costs, and the Company reserves the right to impose a processing fee for any return request, as specified on the dedicated Product return page or as disclosed at the time of purchase. Upon receipt of the returned Product, the Company shall inspect the Product to confirm that it has not been used and is in its original condition. Subject to such verification, the Company shall, at the Customer's election, either issue a refund to the original payment method or provide a Store Credit for future purchases on the Website. For the avoidance of doubt, the returned Product is at your responsibility until it reaches us, so make sure it is packed up properly and cannot get damaged on the way.

Defective Product Refund. If the Product you received is defective or damaged, not due to your misuse or neglect (as determined by the Company in its sole discretion), and the Product is unused and in its original packaging, you may request to return such Product within 30 (thirty) days from the day after you received your order, by contacting: support@oakandluna.com. We may, at our sole discretion and subject to the applicable warranty period (if any) and in accordance with our Warranty Policy, agree to repair or replace the Product. To determine the condition of your Product, we may ask you to provide photographs and additional information to assess the issue. If we determine that the Product is indeed defective or damaged, we will provide instructions for return at our expense (we may request you to send us back the Product to the address that we will provide). If we are unable to assess the issue based on the information provided, we may require the Product to be returned for further evaluation to determine whether a replacement or repair is required.

Upon receipt and inspection of the returned Product, we will, at our discretion, repair, replace, refund the Product to the original payment method (within 14 business days), or offer you Store Credit for future purchases on the Website. We will process your return or refund request as soon as reasonably possible. You will be notified by email once your return has been processed.

Please note that following the lapse of 30 days the Products can only be returned in the event it is faulty or damaged in accordance with our Warranty Policy, unless statutory rights require otherwise.

For the avoidance of doubt, custom and personalized Products, as well as Products not in their original condition, are not eligible for return or refund unless defective as expressly provided herein.

EXCEPT AS EXPRESSLY PROVIDED ABOVE, WE DO NOT ACCEPT ANY RETURNS, OR REFUNDS OF PRODUCTS.

We may update this Shipping, Returns, and Refund Policy from time to time by posting an updated version on our Website. Any changes will apply to orders placed after the effective date of the updated policy.

NOTE, ALL TIME PERIODS QUOTED IN THIS POLICY FOR THE FULFILLMENT OF OUR OBLIGATIONS WILL BE EXTENDED TO THE NEXT WORKING DAY IF THEY END ON A SATURDAY, SUNDAY, OR BANK HOLIDAY. THIS INCLUDES ALL SHIPPING AND CANCELLATION PERIODS AND THE TIME LIMITS FOR RETURNING GOODS, PROVIDING REFUNDS, ETC. NOTHING IN THIS POLICY IS INTENDED TO LIMIT OR EXCLUDE ANY RIGHTS YOU MAY HAVE UNDER APPLICABLE CONSUMER PROTECTION LAWS.